.jpg)
The Oaks at Ojai has named Peter Bowen
as general manager to oversee the daily operations, growth and success of the
beloved destination spa. He comes to The Oaks from a 16-year tenure at the
five-diamond Ojai Valley Inn where he held positions ranging from director of
rooms, director of distribution and revenue and director of sales and
marketing, and grew average daily rate and occupancy consistently.
Cathy Cluff, CEO and president of The Oaks at Ojai,
states, “We are delighted to have Peter as part of The Oaks family. We have
worked with him in the community for many years and his customer centric
philosophy and passion for exceeding guest expectations are attributes that The
Oaks values. He has enhanced every department he has led in his previous
positions and that experience, in turn, will elevate the quality of The Oaks’ operation.”
Bowen,
a resident of Ojai since 1995, and when notmoonlighting as an actor, is
focused on making impactful and thoughtful changes
to The Oaks, such as simplifying the reservations process, enhancing the
arrival/departure experience and emphasizing The Oaks “Program” to
ensure the
guests’ goals are realized.
Bowen says, “With a relatively small staff, it’s so
important for all of us to be working well together. The Oaks prides itself on
being a family-run business and the personal attention that comes with being
taken care of by a member of the family needs to be evident at every turn. My
goal is to enhance that family environment for our staff and guests and introduce
processes and standards that will allow the team to work efficiently and
effectively in anticipating our guests’ needs. Identifying the goal of the
guest at the time of reservation will help guide their experience and allow us
to provide the best opportunity to achieve their desired result. There are a
plethora of special programs at The Oaks at Ojai featured throughout the year:
theme weeks, special events and guest speakers all designed to assist our
guests in achieving their goals. We are also blessed to be located in the
heart of the beautiful Ojai Valley which provides an ideal environment to
enhance our health, wellness and nutrition."
No comments:
Post a Comment